Last Updated: May 16, 2018
The Climate Corporation and its affiliates (“we,” “us,” or “our”) value the privacy and security of the information that our customers ("customers" or "you") choose to share with us through their purchase, enrollment or use of our products and services (collectively, the "Climate Corporation Service Platform").
Your Ownership of Your Information
Information We May Collect from You
- Name, address and telephone number
- Email address
- Field location
- Browser and device information
- Demographic information
- Information about your farming operations
- Online information as described below
You may also provide to us your credit card number, debit card number, or bank account information, depending on how you choose to pay for the Climate Corporation Service Platform products and services.
How We May Use and Share Your Information
- to deliver, administer, develop and improve the Climate Corporation Service Platform products and services;
- to comply with your requests (for example, if you prefer to be contacted at a business or residential telephone number and advise us of your preference, we will use this information to contact you at that number);
- to protect our rights and property;
- to communicate with you about Climate Corporation Service Platform products and services, subject to your right to opt out at any time;
- to present you with communications, content or offers that may be of interest to you, subject to your right to opt out at any time;
- as permitted or required by applicable law or regulatory requirements;
- to comply with valid legal processes such as search warrants, subpoenas or court orders;
- during emergency situations or where necessary to protect the safety of a person or group of persons; and
- for any other purposes to which you have consented.
Other than for these permitted uses, we will not share Your Information:
- with any governmental entities, unless compelled or legally required, in our judgment, to do so; or
For the avoidance of doubt, we may share your personal information from time to time with our Service Providers so that we may operate our business.
"Service Providers" are the companies and consultants that we work with to support our Climate Corporation Service Platform operations, who agree not to use or disclose Your Information other than to provide services for us or as required by law. Examples include companies and consultants that provide website hosting, software development, payment processing, order fulfillment, information technology and related infrastructure support, customer service, email delivery, credit card processing, legal and financial advice, and auditing.
"Aggregated Information" is a combination and analysis of information from multiple sources that helps identify or creates trends, benchmarks, summary metrics, or predictive algorithms, provided that we take reasonable steps to prevent a specific individual or the individual’s data from being identified. We may create Aggregated Information from information that other customers choose to share with us, along with Your Information.
We may use Aggregated Information:
- to deliver, administer, develop and improve our products and services;
- to enable general marketing and advertising statements about our products and services; and
- for any other purposes to which you have consented.
Other Information Use and Disclosure Rights and Commitments
We further commit that:
- we will not use Your Information or Aggregated Information for seed pricing;
- we will not use Your Information or Aggregated Information to make speculative commodities trades; and
- we will not sell Your Information to third parties.
Subject to applicable laws, we may also use or share Your Information or Aggregated Information as we believe to be necessary or appropriate:
- to comply with applicable laws or legal process;
- to prevent fraud or to protect our property and operations; and
- to protect our legal rights, such as pursuing available remedies or limiting the damages we may sustain.
Marketing and Advertising
How we may use Your Information for marketing and advertising
We will not use Your Information to promote or advertise any third party’s products or services without your consent. If you provide consent, then you may opt out at any time.
We may use Your Information to communicate with you about our products and services, subject to your right to opt out as explained below and all applicable laws.
Opting out of marketing communications
You may opt out from receiving Climate Corporation Service Platform paper marketing communications by contacting our Customer Support center at email@example.com or 1(888)924-7475. You may opt out from receiving Climate Corporation Service Platform marketing emails by following the instructions in the email you receive. Please note that we may still send you important administrative messages related to your use of Climate Corporation Service Platform products or services.
Choices and Access
Ability to withdraw consent and delete Your Information
There are some limitations on your ability to withdraw your consent and have Your Information deleted. Specifically, you will not be able to do so where Your Information:
- has been incorporated into Aggregated Information; or
- is being used to support your use of Climate Corporation Service Platform products or services at the time of your request.
In addition, we may retain, use and disclose certain information if retaining, using and disclosing it is, in our reasonable judgment, necessary or appropriate: (i) to comply with applicable laws or legal process or (ii) to protect our legal rights, such as pursuing available remedies or limiting the damages we may sustain. Also, please note that if we have information available to us from sources other than your submissions through the Climate Corporation Service Platform, the fact that you request deletion of information you submitted may not mean that all matching information from other sources will also be deleted.
If you would like to withdraw your consent and ask us to delete Your Information (aside from the deletion exceptions above), you may contact us by email at firstname.lastname@example.org. In your request, please make clear what information you would like to withdraw your consent for and have deleted. For your protection, we may only implement requests with respect to the information associated with the particular email address that you use to send us your request, and we may choose to take other steps to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Subject to your request to withdraw your consent and delete Your Information in accordance with the above, we will retain Your Information as long as your Climate Corporation Service Platform account remains active. After any such request or deactivation, we will endeavor to destroy, erase and/or render anonymous Your Information within a reasonable amount of time, subject to: (i) any applicable laws; (ii) any limitations mentioned above; and (iii) any consents or permissions that you may have given to us.
Ability to Easily Share Your Information
We want our customers to have control over their data and freedom to move their data to any company they trust. We will continue to work hard to make this possible through an open authorization model.
In addition, we make it possible for you to share certain of your specific account information directly with other customers and users. This will only be possible if you explicitly authorize us to do so and authenticate your identity. You may withdraw this authorization at any time.
Ability to Request and Correct Your Information
You can always access and rectify Your Information (i) through your Climate Service Platform account, (ii) by calling our Customer Support center at 1(888)924-7475, or (iii) by emailing us at email@example.com. If you have questions about Your Information, please contact us and we will try to respond within 30 days. If you believe any of Your Information is incorrect, we will investigate and, if appropriate, correct the information. In some circumstances we may not agree with your request and will instead append an alternative text to the record in question.
When requesting access to Your Information, please note that we may take certain steps to enable us to confirm your identity before granting you such access. We may charge you a fee to access Your Information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Officer.
Your right to access Your Information is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of Your Information that we hold about you. In addition, Your Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to Your Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
We use reasonable organizational, technical and administrative measures to protect Your Information in accordance with applicable industry standards. If you have reason to believe that Your Information is no longer secure, please immediately notify us in accordance with the "Contacting Us" section below.
To protect your privacy and security, we take certain steps designed to verify your identity before granting customer account access. You are responsible for maintaining the secrecy of your unique password and account information at all times and for any transactions performed from that account.
Use of Online Services by Minors
The Climate Corporation Service Platform and related Online Services (as defined below) are not directed to individuals under the age of eighteen (18), and we request that these individuals not provide us with any of their information or use our Online Services.
Cross-Border Transfer and International Users
We may collect Your Information through your use of online Climate Corporation Service Platform services, websites, and applications ("Online Services"), including as follows:
- Through your browser or device: When you use any Online Service, certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Online Services you are using. We use this information to ensure that the Online Services function properly.
- Through your use of mobile applications: When you download and use any Climate Corporation Service Platform mobile application (each, an "App"), we and our Service Providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number. We and our Service Providers use the App information for security purposes, display information more effectively, and to personalize your experience while using the Apps. We also gather statistical information about the usage of the Apps in order to continually improve their functionality, understand how they are used and resolve questions regarding them.
- Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Online Services to, among other things, track the actions of users of the Online Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Online Services and response rates.
- IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Online Services, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. We use IP Addresses for purposes such as calculating usage levels of the Online Services, helping diagnose server problems, and administering the Online Services.
- Physical Location: We may collect the physical location of your device by, for example, using GPS, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you choose to deny such uses and/or sharing, we may not be able to provide you with the applicable personalized services and content.
Third Party Services and User-Generated Content
Such third parties include, without limitation:
- any third party operating any site or service to which any Online Service links;
- any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including, for example, Facebook, Apple, Google, or Microsoft; and
- any channel partner or other user to whom you provide Your Information or to whom you give access to certain of Your Information and other information in your Climate Corporation Service Platform account. That may include, for example, the dealers and sales representatives who participate in your purchase or use of Climate Corporation Service Platform products or services. We allow you to view who has that access and revoke access upon request.
Except as provided by law, we are not responsible for any Third Party Practices.
Moreover, we are not responsible for the information, including personal information, that you submit in any user-generated content services that we may offer, such as posting a question, answer, or blog on any public facing portion of the Climate Corporation Service Platform. Any personal information you submit through such services can be read, collected, or used by other users and could be used to send you unsolicited messages.
The inclusion of a link on an Online Services does not imply endorsement by us of the linked site, product or service.
The Climate Corporation
201 Third Street, Suite 1100
San Francisco, CA 94103
Attn: Chief Legal Officer
Because email communications are not always secure, please do not include credit card information or other sensitive information in your emails to us.
Office of the Privacy Commissioner of Canada
30 Victoria Street
Inquiries: 1-800-282-1376 (toll-free)
If you are a resident of British Columbia, Alberta, or Québec, you may communicate with the office of your respective provincial privacy commissioner.